FAQ
If you have any questions not listed above , please contact us at coolsetmall@yeah.net .We will reply you within the next 24 hours .
(1) HOW TO ORDER
Select item (s) and “Add to Cart”. If you are an existing member, enter your username and password to enhance your checkout experience. If you are not an existing member, simply sign up during the check-out process so that your next purchase process will be simplified. Membership signup is free. During “Checkout”, please indicate “Preferred Size(s) ” in the indicated column
(2) SHIPPING & DELIVERY
All prices indicated in listing does not include shipping fee (door-to-door). During checkout, the system will automatically estimate your total shipping fees based on total weight and delivery destination
When payment is completed, item(s) will be packed and sent out within 1-3 working days in normal circumstances (7-10 days in stock-out situation). All item(s) will be delivered using express courier . Once item(s) is sent out, customer will receive an email with relevant tracking number and expected wait time.
(3) PAYMENT METHODS
1) Bank Transfer (T/T)
2) Credit Card
3) Moneybookers 
4) Western Union
(4) CONTACT US / “LIVE” CHAT
If you have other enquiries or require further assistance, please contact us through “LIVE CHAT” OR “EMAIL US”
(5) RETURN & REFUND POLICY
If you are not completely satisfied with your purchase, simply return the item/s to us in their original condition within 7 days of receipt and we will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size / colour, if preferred.
